Return Policy

Last Updated: December 1, 2023

At 1689 Cigar Company, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to make your experience with us as smooth as possible.

Return Eligibility:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will arrange for a replacement or provide a refund as appropriate.
  2. Incorrect Items: In the event that you receive an item different from what you ordered, please notify us within 5 days of receiving the product. We will work with you to correct the order and ensure your satisfaction.
  3. Change of Mind: If you simply changed your mind about a purchase, you may return the unopened and unused product within 5 days of receiving your order. Please note that the customer is responsible for return shipping costs.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer service team at [customer service email or phone number] to obtain a Return Authorization (RA) number.
  2. Clearly label the package with the provided RA number.
  3. Ship the item(s) back to us in their original packaging, including all accessories, within [number] days of receiving the RA number.

Refund Process:

Upon receiving and inspecting the returned item(s), we will process your refund or replacement as follows:

- Refund: If eligible, a refund will be issued to the original payment method within 5 business days.

- Replacement: If applicable, a replacement item will be shipped to you within 5  business days.

Exceptions:

Please note that the following items are not eligible for return:

- Items that have been opened or used unless defective.

- Customized or personalized products.

- Perishable goods.

Contact Information:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at info@1689cigar.com or 812-278-4261.

FDA Disclaimer for Cigar and Tobacco Products

Last Updated: December 1, 2023

Important Notice:

This website is intended for adults only and is not suitable
for individuals under the legal smoking age in their respective jurisdiction.
By accessing and using this website, you acknowledge that you are of legal age
to purchase tobacco products in your area.

FDA Compliance:

The products available on this website are intended for
legal use only. The U.S. Food and Drug Administration (FDA) has not evaluated
the safety or efficacy of the products listed on this site. These products are
not intended to diagnose, treat, cure, or prevent any disease.

Health Risks:

Smoking cigars and tobacco products carries health risks,
including but not limited to lung cancer, heart disease, and other serious
illnesses. The information provided on this website is for general
informational purposes only and is not a substitute for professional medical
advice.

Product Information:

The product descriptions provided on this website are for
informational purposes only. It is essential to read and follow the
manufacturer's instructions and warnings accompanying each product. Misuse of
tobacco products may result in adverse health effects.

Legal Compliance:

It is your responsibility to comply with all local, state,
and federal laws regarding the purchase, possession, and use of tobacco
products. You are also responsible for any taxes or fees associated with the
purchase of these products.

Use Responsibly:

Please use tobacco products responsibly and in moderation.
If you have any underlying health conditions or concerns, consult with a
healthcare professional before using these products.

Changes to Disclaimer:

We reserve the right to update, modify, or change this
disclaimer without prior notice. It is your responsibility to review this
disclaimer regularly for any changes.

Contact Information:

If you have any questions or concerns about our Shipping
Policy, please contact our customer service at info@1689cigarco.com or 812-278-4261.